Frequently Asked Questions
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Each piece is thoughtfully hand-dyed and woven on a loom using natural fibres.
No two are exactly the same — subtle shifts in colour or weave are part of the beauty and character of a handmade item.
These are one-of-a-kind, crafted objects designed to be worn, treasured, and passed on. -
Our scarves and shawls are woven from a blend of fine wool and silk, selected for their softness, strength, and long-lasting wear. We’re particular about comfort, which is why we only use Australian Merino wool with a micron count of 17–19 (buttery-soft, never scratchy).
From time to time, we release limited-edition pieces in 100% silk, or incorporate decorative trims and effect yarns made from alternative fibres. These are chosen for the texture and highlights they bring to a piece.
You’ll always find the full material breakdown listed on each product page.
Every design goes through a technical sampling process to test for durability before it’s woven into a finished piece. We want each item to be as resilient as it is beautiful — made to wear, wrap, and move with you for years to come.
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To keep your piece looking its best:
• Handwash in wool mix or Dry Clean ONLY.
• Lay flat to dry, away from direct sunlight
• Avoid twisting, wringing or tumble drying
• Iron with cool steam iron.
• Store folded, not hung, to preserve its shape. -
Each piece is listed with its exact dimensions in centimetres.
As a guide, most scarves/shawls are generous in size — large enough to wrap around the shoulders or wear as a scarf. -
We ship from Melbourne, Australia, using registered post.
All orders are packed with care and sent within 2 business days of purchase.
Orders usually take between 2-5 days to arrive. We will provide you with the tracking number.
Please note, we don’t currently offer international shipping. -
Returns are accepted within 10 days of delivery, as long as the item is in original condition (unworn and with all tags attached).
You’re welcome to choose a full refund or exchange for an item of the same or lesser value, minus shipping costs.
Please contact us before sending your return so we can confirm the details.
Return shipping is at your cost, and we recommend using a tracked service — if the item is lost in transit and we don’t receive it, we won’t be able to process your return or offer a refund. -
At times, yes — depending on materials and schedule.
If you're after a particular colour or size, feel free to get in touch. We can let you know what’s possible or add you to our list for future commissions.